| Return and Exchange Policy |
- Before making returns and exchanges, contact technical support to determine the problem via email .
- A Returned Merchandise Authorization (RMA) number will be issued after the approval of the return and/or exchange. This RMA number must be placed on the outside of the returned package along with a copy of the original invoice and returned to the "Merchandise Return Address" shown below.
Tough Steel Inc.
1070 Quesada Ave
San Francisco, CA 94124
- All RMA request must be placed within 30 days from the invoice date or a 20% service & restocking fee applied.
- All products must be returned in the original package and not be damaged
- All returned products must be shipped freight prepaid and are subject to a 15% restocking charge.
- Refunds will be given on products only, not shipping, or any other charges.
- We will pay the shipping cost if the return is a result of our error.
- All returns without an RMA number will be subject to a 20% service & restocking fee.
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| Limited Life-Time Warranty |
| For Stainless Steel Products |
| Touch Steel Inc. guarantees the original purchaser of our products a limited lifetime warranty from the date of original purchase against manufacturer defects in materials, workmanship and finish under normal use. This warranty does not include damage resulting from road hazards such as gravel or other debris, product misuse, improper installation, impairments from accidents, product modifications, product neglect or scratches during the life of the product. This limited lifetime warranty applies only to new products and is limited to the repair or replacement of company’s products. Warranty does not include costs of removal, installation, labor, inconvenience or consequential damages. Original purchaser must return defective merchandise along with the purchase receipt, to the original place of purchase. |
| Limited 3 Years Warranty |
| For powdercoated Products |
| Touch Steel Inc. guarantees the original purchaser of our products a limited three year warranty from the date of original purchase against manufacturer defects in materials, workmanship and finish under normal use. This warranty does not include damage resulting from road hazards such as gravel or other debris, product misuse, improper installation, impairments from accidents, product modifications, product neglect or scratches during the life of the product. This limited ten year warranty applies only to new products and is limited to the repair or replacement of company’s products. Warranty does not include costs of removal, installation, labor, inconvenience or consequential damages. Original purchaser must return defective merchandise along with the purchase receipt, to the original place of purchase. |
| Proper care and maintenance |
| As with any outdoor product, proper care is essential for maintaining the high luster and corrosion properties of stainless steel. The stainless steel we useT-304 grade. This is one of the most durable metals produced for outdoor use. Nature, however, can and will fade or tarnish the appearance of any polished finish. In rare cases, the appearance of rust can form on the polished finish. The “surface rust” as it’s called, is simply elements found in nature that oxidizes on our finish. We recommend regular cleaning with soap and water. The use of a regular car wax applied every three months will normally provide a slick, protective barrier that will not allow the oxidizing elements to rest upon our products. We strongly recommend these preventative measures to allow you to enjoy our products for years. |
Have Questions? Give Us A Call At 1-877-391-8668
